What personal information do we collect, use and disclose?
RBT, in the course of conducting its business collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.
RBT only collects personal information that is reasonably necessary for one or more of RBT’s functions or activities.
RBT only collects sensitive information if it is reasonably necessary for RBT’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
How does RBT collect the information?
Collection of personal information by RBT is only done by lawful and fair means.
RBT collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
What does RBT use personal information for?
RBT will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research , building and maintaining business relationships, implementing our communication model and complying with legal requirements.
Where RBT uses personal information other than for the Primary Purpose, RBT does so in accordance with the Privacy Act and APP 6.
RBT engages in direct marketing of its products and services from time to time.
RBT only uses personal information for direct marketing in circumstances where RBT has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from RBT (for example, where an individual has signed up to receive direct marketing material from RBT).
RBT offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal information
RBT takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by RBT is accurate. To make a request to access and/or correct your personal information, please contact RBT’s Privacy Officer using the contact details provided below.
While RBT will always endeavor to give access to personal information free of charge, RBT reserves the right to charge individuals for access to personal information to cover costs associated with:
- searching for, locating and retrieving personal information and deciding which information to provide to the individual;
- using an intermediary; and
- reproducing and sending the information.
RBT is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact RBT’s Privacy Officer using the contact details provided below.
Security of personal information
RBT takes all reasonable steps to ensure that information held by RBT is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.
RBT stores and secures all personal information via a third party data storage provider. RBT will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information
RBT will take reasonable steps to de-identify or destroy personal information when it is no longer needed by RBT except where the information forms part of a Commonwealth record or RBT is required by law or a court/tribunal order, to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with RBT unless it is impracticable to do so or RBT is required by law or a court or tribunal order to deal with identified individuals.
If you believe there has been a breach of the APPs or an APP Code, please contact RBT’s Privacy Officer using the details provided below.
RBT takes privacy complaints very seriously. If you make a complaint, RBT will respond within 5 working days to let you know who is responsible for managing your complaint. RBT will try to resolve your complaint within 10 working days. When this is not possible, RBT will contact you within that time to let you know how long we will take to resolve your complaint.
RBT will investigate your complaint and where necessary, consult with third parties about your complaint. RBT will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.
All queries and complaints should be directed to the RBT Privacy Officer.
Address: Result Based Training Australia Pty Ltd, 146 Thistlethwaite Street, South Melbourne, Victoria, Australia
Telephone: 1300 774 244
Email: [email protected]
 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.